QA leadership and delivery: owned the Customer Portal QA lifecycle, sprint priorities, resource distribution, risk reporting and final QA sign-off for global production releases.
QA process from scratch: established the STLC, master test plans, release-risk documentation, bug workflows and smoke, sanity, functional and regression suites.
Agile participation: contributed estimates, scope and acceptance-criteria inputs during sprint planning, and facilitated Daily Standups when scheduled through the shared rotation.
Framework architecture and GitLab CI/CD: architected and built the Playwright hybrid framework and headless execution pipelines as an IC, including commit-triggered and scheduled nightly runs.
Peer enablement: supported QA peers with Playwright hybrid-framework concepts, scripting practices, manual test strategy and debugging.
Emergency release: led a one-week risk-based E2E regression for a critical e-commerce patch, covering carts, dealer-specific pricing and checkout receipts.
Customer Portal: validated multi-tenant registration, dealer onboarding, service reminders and role-based customer/dealer journeys.
Industrial IoT: verified Helix telemetry, uptime dashboards, sensor charts, machinery alarms, specifications, manuals, service history and serial-number-based configurations.
RBAC and data: used predefined query templates in the database-management UI to verify segregation for Admin, Executive and Dealer roles.
Middleware and cloud: validated MuleSoft payload transformation and synchronization across Salesforce Experience Cloud, GCP, OCI and Service Point integrations.
Salesforce LWC automation: built Playwright regression coverage using auto-waiting and resilient locators for asynchronously loaded Lightning Web Components.
API automation: authored Playwright APIRequestContext checks for connectivity data and service-microservice schema compliance.
Shift-left and PR verification: reviewed Figma designs during grooming and validated isolated Preview Apps before main-branch merges.
Delivery tools: managed defects and sprint testing in Jira and maintained test knowledge and case libraries in Confluence.